Shockey Monkey – Development Center Added

The next time you login to Shockey Monkey support portal at OWN you’ll notice a new tab. Development.

The Development tab is a bug and feature wishlist tracker that will allow us to take public feedback on features you are looking for. It will also provide you with the ability to report any bugs that you may encounter and allow others that are experiencing the same bug to see if it was opened already (known problem). Feature wishlist, as the name implies, let’s you request features you think our software should have. Just like the bug tracker, each wishlist is open for public updates allowing anyone in the system to comment on the bug or on the feature, giving our entire customer base an input into the type of software and features we develop. Anotherwords, we won’t R2 you – you’ll see exactly what type of a customer we’re developing solutions for because the name of the person will be printed on it.

Please allow me to point out the message here that is far bigger than Shockey Monkey:

We are doing this not just for Shockey Monkey, but for our entire software and service portfolio. That means no more “there was no interest”, no more “I’ve never seen that before” or “this is only happening to you”

Is this the kind of message you are sending to your customers and partners? If not, do you understand why you need to have a customer-facing portal thats more than just trouble ticket junk and shiny charts? So if you don’t have Shockey Monkey, maybe you should.

-Vlad

P.S. This is what I’ve been up to this week, so if you didn’t get your Shockey Monkey turned up since weekend ended, now you know why