Few notes on the Shocky Monkey activations that I’ve been processing for the past day or so.
- “You’ve already received an email with the authentication info” as the video says, so naturally you’d proceed to login to our support/order portal. If you haven’t received that email yet it follows that your account is not ready yet so why are you trying to login, why are you trying to get the password reminder from the portal? The account is not there until you receive the welcome email.
- “Please don’t email me for support” says the video, yet I woke up to 8 messages in the inbox describing how they can’t login because of bullet point above. Which part of don’t email me doesn’t make sense?
There is a “Vlad’s School of Customer Service” post just brewing in this one.
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