The pace of signups for Shockey Monkey is picking up for some reason. I don’t know why but I am guessing that the people using the monkey are really enjoying it and are recommending it to their peers – for that I thank you and I am very happy.
I’ve taken a moment to write the following document that explains Shockey Monkey activation process. As you can tell, it’s quite simple.
The big secret..
I know what you’re thinking: “Big Bad Vlad the service automation programmer sure can’t automate things worth crap.” – So I’ll let you in on a little secret. Yes, this can be automated quite easilly. However, by making people jump through the hoops of updating their contact information, updating their corporate information, ordering a service, creating a new contact, updating and reviewing the support ticket and more I am effectively training the future administrators of Shockey Monkey on how to use the product. Yes, you can watch the video all you want and read the documentation but after you’ve been put through the paces you get the feeling for how the platform works, events and triggers, and by the time you’re in your portal you already know how it works, most importantly, you know how your clients are going to view this new thing you’re offering them.
So you see, sometimes a lot of thinking goes into seemingly stupid decisions.
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