Am I off the hook now Scott?

If you’re lucky enough to get friends in this business, from time to time they will pull you aside and tell you that you’re heading in the wrong direction. Since ExchangeDefender 3.0 (and consequently 3.1) launched my partners have noticed what would politely be referred to “lack of documentation” but in last months org-fix we really stepped up the documentation efforts and communications channels. It’s not perfect yet but at least Scott won’t be able to rag on me for having better documentation on my products than I do – I got videos now, biaaaatch!

During the spring we held a number of conference calls with partners and customers that brought together the current OWN offering and I slipped something about training videos that we use for internal training. That seemed to really excite people and I promised training videos. As one of my partners put it, “they watch enough YouTube so this will help. Check them out here:

http://www.exchangedefender.com/support.php

So far I’ve cut four videos for User Guide (19 minutes), Admin Guide (15 minutes), Service Provider Guide (13 minutes) and Troubleshooting ExchangeDefender Delivery guide (20 minutes).

Expect to see more, these have been very successful for us internally and partners seem to like them. Really, in under hour and a half you can have a completely trained ExchangeDefender employee pushed through the process by the dude that designed it. How cool is that?

I’d like to acknowledge that this didn’t just happen – the result has been molded, criticized, shaped and produced in thanks to Dave Sobel, Karl Palachuk, Howard Cunningham, Tim Barrett, Erick Simpson and designed by Stacy Johnson.

So, Scott, am I off the hook yet?