Shaking The Money Tree

There are parts of business I truly hate, one of those being collecting money.

Yeah, I know, as a CEO I’m supposed to be taking the balance of accounts receivable every month and exchanging it for quarters and nickels and dimes to fill my money bin so I can swim in it like Scrooge McDuck.

Alas, it’s not that pretty.

It’s more like going through the endless list of ignored invoices, expired credit cards, moody credit card transaction processors and processing rules, fee adjustments and other fun stuff.

Every 2nd day to the end of the month we do the same shaking the money tree routine and frankly it ruins my day. Why? Because every month there is some schmuck that refuses to pay an invoice for the service that he isn’t using. Even while using the said service to send us an angry email telling us that he isn’t using it.

I refuse to pay for ExchangeDefender, we cancelled months ago!!!!!

ExchangeDefender Message Security: Check Authenticity

Argh!

I feel like a mafia kingpin on the 30th.

I’m making phone calls asking where the check for protection is at.

You gonna pay for your antispam or am I gonna have to break some kneecaps?

No, I will not barter offsite backup fees for rum, it be gold I’m after!

Where my money at……

Anyone been terribly successful with hiring collections staff that would like to share a way to build a business that collects reliably and doesn’t annoy or beat down its customers in the process?