Here we go, more “Woe is me, I hate dem injuns, they took oooor jobs!” story from Financial Times.
I know that there is a popular misconception that everyone in India walks around with a masters in business administration and Ph.D in computer science.
If you’ve ever talked to an Indian call center you’d already know that’s far from reality. I think that the more realistic scenario is that 90% of the workforce that has been phonetically taught the IVR prompts and the international radiotelephony spelling alphabet, combined with ability to work the overnight hours, represents who is working there. Which I would argue is no more or less education than you’d get anywhere in the US rust belt or deep south.
Take a look at this about India whining in DC.
Now, this is not an argument on whether they are any smarter or any more hard working or any more efficient than the American workers. It’s not even a challenge to the companies that outsource to the third world.
It’s a question of WHY business leaders are choosing to go abroad instead of hiring locally. Rust belt has been pretty much decimated with no chance of coming back, right?
So where are the big midwest management companies standing up to train the masses? Anybody in Alabama ready to offer American accents? Are any of the brokeass WV mountain folk ready to offer around the clock shifts and price it accordingly? No, they vote for republicans to protect their guns and religion and wait for democrats to deliver their welfare checks. Someone else should get us out of this, it’s always someone elses fault. We’ll just sit here and pray for it.
That folks, is why there is outsourcing and why your region is falling apart economically. You can bitch and moan about India and Pakistan and China all you want, until you get organized (organized as in a money-seeking-operation, not union) the jobs will continue to float elsewhere.
Don’t like it? Do something about it.
We are the problem. Not Rajeshapitapetalon or Yu Suk.
Now go on and have a happy Friday.