End Game

IT Business
Comments Off on End Game

BraveheartTomorrow at noon I will be holding what is likely the last webinar I’ll hold in this iteration of ExchangeDefender, Own Web Now and Shockey Monkey. Don’t worry if you haven’t registered for it, it’s officially too late to send in the NDA paperwork in so you’ll be missing it but you’ll see it trickle out on Vladville over the course of the next 6-12 months.

What I will say is actually quite simple.

The MSP business model, as it is in the most common monitoring maintenance and remediation, is dying two separate deaths. On one hand, you’re pricing yourselves out of the market because your tools are getting more sophisticated (read: expensive, cumbersome, complex) and that either makes profits shrink or client base slim down. At the same time the appetite for managed services is quite satisfied by automated tools either shipped with the PC or OS or attacked by virtually every other vendor out there.

My proposed is simple: Eliminate the costs of the traditional MSP tools.

If you sell my stuff (ExchangeDefender, Exchange, SharePoint, cloud, voice, file storage, backups) I will make sure you don’t have to pay for the staples of services that run your business.

Now I know what some of you will say: But Vlad, I cannot just sell your stuff. It’s got problems. I need to be able to pick the best of breed and the right tool for the right job and <insert 1800’s apprentice catchprase here>. And that’s fine.

I totally respect that.

But remember that street goes both ways. So while you are by no means obligated to use us for SMTP and security.. don’t expect my help with free tools.

Also look to your peers. Don’t expect me not to arm them to the teeth with the resources that they’ll use to grow and attack your market. Or your clients for that matter.

It’s time for real partnerships.

Work with us and we’ll move heaven and earth to give you an edge. I have no delusions of grandeur, I don’t need to go public or have my software power every MSP out there. I’m here for my partners. Work with our competitors… and we’ll enable your competitors.

Play time is over. We’ve built a model for everyone. If you don’t want to do any of the work past the recommendation – we’ll do all the cloud migration, management, support and billing. If you want to do all of the work and just license the encryption or business continuity features of ExchangeDefender – we can do that as well. You’ve got a ton of ways to make money with us – any piece, any way, around the world and around the clock.

I look forward to the presentation tomorrow. We’re making some big announcements and making some very interesting introductions – I look forward to the next step in our relationship.

When is enough.. enough?

Boss, IT Business
Comments Off on When is enough.. enough?

Off topic: I hope you’re having a wonderful Memorial Day weekend. If you’re outside of United States and don’t celebrate the Memorial Day allow me to share the following as a recently naturalized american citizen: You’re welcome for us saving you savages over and over. From Ghengis Khan, Alexander the Great, Napoleon and Osama Bin Laden. #AmericanHistoryFTW

Now on to the topic. Last time you tuned into Vladville we discussed the fallacies of Work Life Balance and the popular opinion being that it’s an absolute requirement for the life, body and soul. I totally agree. Balance is a beautiful thing. Go to college, get a great job, meet a beautiful boy/girl you fall in love with, have babies, live happily ever after.

If that works out for you like that, fantastic. Fuck you, you lucky bastard. You can stop reading this right now.

If on the other hand you decided to build your own company and have a dream of one day being rich or building something incredible – your life balance formula is far less magical. And that’s OK too. I wish you all the success in the world and I encourage you to focus and work hard to make your dreams come true. Most people cannot understand the drive, the passion and the sacrifice that it takes to make something out of nothing. So when stay at home moms lecture you about how much time you should spend with your kids, when old men tell you their regrets and unemployed people offer suggestions on how you should manage your life – remember that nobody gets to live your life for you. And nobody gets to criticize it either.  There is no shame in hard work, long hours, sacrifice – it’s a part of life and so long as you can justify it to yourself and your stakeholders. Your life is not something you take feedback on. Don’t listen to unemployed people who think they have a better quality of life than you do – if you’re building a company you’re doing so don’t become a guy sitting in his basement writing memorandums. If the old men and women have regrets about how they lived their life that doesn’t mean your wife is going to leave you or that your kids will hate you and that your social circle will kick you out – it just means they messed up somewhere along the way – and I bet you they learned something in that process too. You will too.

To sum it up: Work and life balance is only something you can strike. Sometimes it’s gonna look pretty ugly. If you know what you are doing and why you are doing it then nobody elses opinion matters.

So if you’re building a company… how do you know when enough is enough?

There are two schools of thought on this subject.

On one hand you have people who have a number in their mind. They need to make $100,000 a year or $250,000 a year in order to maintain some standard of living. For some it’s not even a number – it’s a matter of having a 4 week vacation and a new BMW every 24 months. For some the number is simply “more” because life is a video game and he who dies with the highest score wins.

Then there is that other group that isn’t primarily motivated by the economic fundamentals of monopoly. Not that money is irrelevant, it’s just that it’s not the thing that makes them show up for work and stay 10 hours after their shift ends. I’m in this group.

So what’s the right answer?

If you are motivated by money or the number.. the answer is quite simple. Look at your original business plan. I bet you whenever you decided to start this entrepreneurial journey you had written something down (god please say yes).

Every year you should be making revisions, projections, etc. If numbers are what drives and justifies you then this is an annual process. Heck, even if that’s not key every business deals with the numbers.

What number is realistic, enough, sufficient, etc.. that’s all up to you. I know people who are glad to be making $50,000 and I know folks that are beating themselves up because they can’t cross the $5,000,000 mark. The right answer depends.

One of the first things I learned in economics is the concept of time value of money and the social (motivational) impact it has on workers. Slightly paraphrases but here it goes: When you start at the bottom you’re motivated to go to the next level so you’re willing to forgo benefits, vacations and perks in order to gain promotions and bonuses. But as people move up and gain more money they are more interested in the pleasures that money delivers (whatever they are) and they start to take more time off, turn to vacations, perks etc.

As far as the economists are concerned, in the long run the numbers become less relevant. Which makes it so much more important to keep the numbers in check.

So it’s important. But the answer is up to you.

Great, so when can I stop working?

It’s up to you.

Some people stop working when they hit the number.

Some people want to sell or do an IPO.

Some people stop working when they hit a business milestone.

Some people stop working at a certain age.

Some people stop working because it’s not up to them. Sometimes family gets in a way. Sometimes the 5-0 smells a strong chemical smell from your garage and busts your meth lab. Gotta get a better air filtration system.

There are two big points here: 1) Nobody but you decides when you stop making money, working or putting in effort unless you’re under 18 and momma flips the switch and 2) The “stopping point” will change over time.

What do the others think?

I’m blessed to have a lot of friends. Here are their opinions. If you’re reading this and not my friend on Facebook hop on: http://www.facebook.com/vladmmd

Here is what I asked:

Loooooooooooooooooots of questions about yesterdays post on Vladville.. Writing a followup. So here is your chance at fame since I’ll include any comments on this topic in the blog post: “When do you have enough and how do you start pulling back?” — my opinion is you look back at your business plan and where you thought you’d be when you started and then you revise and update your plan. What’s your thought, how do you know when you’ve made enough money and can shift from growth to maintenance mode?

Lee Mackey
The biggest challenge isn’t what you have now, it’s where are you going to be in 10 years with our government and corporations. What’s the next crisis that will pop up because of greed. Will your plan actually make sense? Are you smart enough with investments tat make sense and don’t require you to keep working till you’re 90? Did you marry some crackhead that takes everything you have and now the accounts have pennies.. The question is, how do you plan for the unknown?

James Riley
Been contemplating this one for the last few months and I’m thinking that, if you’re the kind of person that built something from nothing, I’m not entirely sure you’re the kind of person that can ever do something in “maintennace mode”. At that point, it may be less about the money and more about hte challenge to make it over the next hill. Just my $.00002 worth.

Rich Walkup
There really is no such thing as maintenance mode if you want to continue to be successful. If you stop striving for growth, it won’t be long before your nearest competitor overtakes your position. Running a business in maintenance mode is essentially running a business in failure mode. It might not happen next week or next year but its demise is pretty much a sure thing.

Xavier Canez
Never half step…nuff said.

Andy Trish
maintenance mode may be forced upon you by multiple forces Rich, that doesn’t stop you striving for growth, it simply lets you take stock of where you are now and where you want to be. Vlad is referring to comments I made yesterday. at what price is enough? Why with all his money does Steve Balmer, Bill Gates etc work for a living? what are they striving for? does an entrepreneur have to work till they die? lets say with 10 billion in the bank, would you retire / sell up and enjoy your life in other ways or is that not enough?. how many houses and nice cars will it take before that gets boring?

David Valencia
?
“Maintenance Mode” is a euphemism for, “i’ve run out of ideas,” or you’ve hit the limits of your sales & marketing capabilities and you aren’t going to reinvest your slice of the pie for continued growth because you are too comfortable. This behavior is what distinguishes lucky do it yourselfers from true entrepreneurs.

A true entrepreneur understands that a business plan and sales & marketing plan must be reviewed and revised on a regular basis in order to keep up with or stay ahead of the competition and natural attrition that comes from inflation, the cost of money, and market changes. If you do not go forward then you will go backwards.

True entrepreneurs also understand that they are good creators but not necessarily the best managers. Therefore, good entrepreneurs aspire to substantial growth that allows for the addition of employees that will do the daily grind while he/she focuses on growth and diversification. True entrepreneurs never get comfortable nor do they aspire for the maintenance mode–they need to keep creating.

Norbert Doeberlein
The goal: do whatever it takes to continually run your company debt free!

Ted Roller
Maintenance mode is what happens between selling your business and the the next thing you do.

Jay Edlin
Enough is when you wake up in the morning and you don’t get satisfaction from what you do, no matter how much money. At this point you have to look to change it up and make it exciting again or sell your business before it declines and find something else to do if you can. Going through the motions or maintenance mode will lead to a decline in business and loss of value. I’ve been there and as a result changed it up.

The Great Lie of Balanced Life

Boss, IT Business
6 Comments

I have written at length about why work-life balance is a myth to successful entrepreneurs.

Yet every few months another unemployed person strays from the food stamp line to lecture us on why working too hard or too long or too intensely is bad.

Well, no shit sherlock, of course it’s bad. But if you’re stupid enough to go out and build a company of your own you’re already admitting that you think you can beat the odds.

There is no shame in having a job. Or career. No shame in working for someone else, whatsoever. Most senior managers and business owners have days when they’d trade places and be able to just work without having to make business decisions for something that will happen a few years down the road.

Entrepreneurship is a choice.

Building a business is a choice.

It is one you’re making on your own in order to do something amazing.

So if you’re going to go out of your comfort zone.. if you’re going to put your damn name on it.. if you’re doing this with no safety or backup.. if you’re going to have to come to terms that if you fail you fail all on your own.. if you’re going to put yourself and your family and your body and mind through this………….

…………. are you really going to start it off like a little bitch?

Because if the top of your list of concerns as a business owner is vacation time, time off, weekends off, comfortable hours and ability to separate your work from your life – you’ve already failed. You likely wouldn’t even be able to get a job – people who come into job interviews asking about vacation time and perks are quickly shown the door. But as a business owner? Are you kidding me?

cake-and-eating-it-tooHere is the what it’s like to run a business. You will work long crazy hours to save enough money to launch a marketing capaign. You will do dirty, nasty, disgusting stuff even a hobo won’t do: web site design, cable running, data imports, migrations. Then once you’ve got your marketing together you’ll go to a fire station and ask them how they work 24 hour shifts – how they nap, how they wake up instantaneously, how they deal with long hours and hard labor – because you want to be up at any time anyone wants to give you money for IT. You will take on work hundreds of miles away just to make things work because you’ve got an idea of where you need to be and the only thing between here and there is a little bit of effort. You can sleep when you’re dead.

If you think you’ve signed up for anything less than that – quit now. Click here.

Go get a job. Look for good benefits. Look for set hours. Look for set wage. When you can afford to spend more time at work just work harder and get promoted. When you’ve got other stuff going on, slow it down. This is why they call it a career – you move up or take a step back – but you don’t fall.

In entrepreneurship, there is no middle gear. It’s either off or it’s pedal to the metal.

If you don’t have to balls to live like that and love it then this is not for you.

And that’s perfectly fine and respectable.

But you can’t have it both. You can’t both not answer to anyone and have full liberty and profitability. You have to earn it.

Millionaires like me don’t get to talk about work life balance – it’s disingenuous. I can take time off to do stuff because there are a ton of folks here working while I’m asleep. Unemployed consultants can’t talk about it either – if you can take time off AND someone that needs you notices AND they don’t fire you then that’s kind of making it clear how valuable/worthwhile/necessary your business is. Neither of the scenarios are realistic of an entrepreneur whose small business is going somewhere.

If you’re a small business entrepreneur I have some advice: 1) Work harder, 2) Never let anyone make you feel bad about working hard, 3) Never lose sight of what you’re working towards, 4) Keep a log of sacrifices and accomplishments and review from time to time to make sure they are worth it and 5) stay on schedule.

Value of Leadership

Boss, ExchangeDefender, IT Business
2 Comments

I wanted to title this blog post “Why I smile on my way to work every day” but decided to keep it on topic and for those of you that don’t like long winded run-on sentences here is a quickie:

Business leadership is confined to leading your company. It’s different – and far more important – than the industry leadership of being at conferences and industry panels.

The opposite side of the argument is that you shouldn’t be working in your business, you should be working on your business. That argument is dead wrong and leads to unemployment or severe demotions.

And the guys that tried to argue with me with that bullshit no longer own their companies and are either unemployed or hold “management” jobs far from the decision making role of their new employers. Indeed, being full of shit and conference hopping while not going to work has it’s consequences. If you’re curious how some large MSP CEO’s are always at every conference – it’s simple: they are there to sell stuff. They are selling their peer group, their peer product, there as a favor to the management of the company (that may or may not be giving them MFDs in exchange for success stories) But successful people aren’t stupid. They are working.

So let’s set this one in stone please: If you want to successfully lead your business to the next level you’ll actually have to go to the office, talk to the people that work for you and be a part of the solution. There is no shortcut.

The other day I was reminded of this very fact while talking to my VP of Development who is in charge of design of everything we do. By the way, if you’d like to see what we’re up to please join this webinar but only if you’re actively doing a lot of business with ExchangeDefender:

Hank: So here is the UI..
Vlad: Why aren’t you just using the native Windows folder navigation?
Hank: I will on the backend when we map it to a drive letter.
Vlad: But why are you doing this then, seems like reinventing the wheel.
Hank: Because you will invariably want to do custom stuff like permissions, quota display, attaching notes and expiration and I can only build that in a custom control.

Now Hank could just be communicating to me that I’m an ass. Which is fair.

But the alternative view here is that this is a critical component of business leadership.

There are thousands of hosting companies, SPAM filtering companies, offsite backup and storage companies, email companies, VoIP companies, etc.

98% of all of those companies are exactly the same. You may like employees at one place more than the other or you may get a better deal at one over the other. But when everyone just crosslicenses each others stuff then there is no compelling advantage to pick them over one another.

They become commodities.

This is why MSPs so often fail. What’s the recipe for an MSP? Buy an RMM, buy a PSA, sign up with a helpdesk, Microsoft Partner Program, mix a garbage collection of Office Depot color copies with a combo of late night tv / junior college marketing and BAM – you’re an MSP! Then the rest of us have to explain why we’re better than that and charge more than the MSP you find on craigslist.

Business leadership is something different. It’s leading your company in terms of exceeding the norm of services, features, accessibility, performance – you name it.

You refuse to follow the same ol’ “best practices” as dictated by people who failed at being an MSP or haven’t actually run one in years.

I watch a lot of MotoGP on TV. It doesn’t make me a Ducati race driver.

And if I ever cut a corner at 45 degrees like Vale Rossi, my bike and whatever is left of me would fit into a matchbox.

Take pride in what you do, work hard at it and promote everything that makes you more awesome than the next guy with every breath you take. Or stop wasting time and just get a job because you can’t have it both.

This is the best time in the market for service providers. If you aren’t kicking ass you’re doing it wrong. If you are kicking ass… ABP brothers and sisters, ABP. And as always, thank you for your money – we’re just fueling up the rocket for ya here.

The only thing that disappoints me..

IT Business, IT Culture
6 Comments

One of the reasons why ExchangeDefender is on a roll this year is because I’ve been able to stay at work for over 6 months straight and keep my top talent focused on what we’re doing. It’s not like we didn’t know what we had to do before nor were we lazy – it’s just that to move to the next step you need to have all the puzzle pieces fall into place (or push them together by force and all nighters).

In the past month I’ve taken six business trips and visited with a wide range of partners, vendors, competitors – everything from end users up to CEO’s of the companies you probably work with or rely on. Among vendors, the conversations are pretty much the same as they have been a year or two ago – threat vs. opportunity, consolidation vs. partnerships, etc. Among the partners, the conversations are the same as they have been for at least the past decade: Struggling to grow.

The only thing that disappoints me about people is laziness.

Some people are just stupid. There is no help for that. If you think you don’t need to know history because you can Google it and don’t need to understand physics because it’s not a part of your daily life and don’t care about geography or politics because it doesn’t matter to you – there is no hope for you. The problem with stupid people is that there is no way to explain to them why they should care because they wouldn’t understand it and it creates an infinite loop of stupidity that can never be broken out of.

The excuse for the rest – laziness. Laziness is not just a matter of not applying any effort (sitting on the couch watching TV and eating chips) but the unwillingness to break out of a circular pattern. If you’re working well past midnight and hate what you’re working on but are stubbornly unwilling to snap out of the comfortable pattern you’re stuck in – that’s just lazy. Problems do not get easier with time, they grow.

Most of my partner-centric conversations revolved around the move to the next level – but almost all of them were dismissive of all the innovation happening out there and unwillingness to consider a model or offering different from what is already being done all over the place.

Here is a little tip – if you do the same crap that everyone else is doing, and market it with the exact same crappy cardboard marketing stock you buy in a toolkit and pair it with the brilliant advice everyone else gets from a show that is only keeping you in place long enough to give away stripper bucks and pack the vendor hall – then you will get the exact same crappy results as 50% of the people there. And that’s assuming that the other 25% of the audience goes out of business and the rest accidentally walk out into the traffic during the break because that’s the level of ignorance that is required to keep on doing the same crap over and over and expect something different to happen. That’s the kind of business that will be certified by Microsoft as an SBSC (Small Business Stupid Consultant) and dispatched to unemployment after the last client is transferred to Office 365. 

The rest – get creative. Add to your model. Add to your mind. Add to your portfolio. Instead of doubling up the effort – screw it – take your favorite client out to lunch and ask them what they would do if they ran your business.

I do this EVERY time I go on the road. In return, some brilliant people have built my business – for free – and I’ve managed to pay them back by giving them tools and resources that felt and looked as if they built them themselves. Which is exactly what happened.

Don’t lose perspective of who you are working for. It’s your clients – not Microsoft. Not your largest vendor. Not the vendor you like to go out and party the most. It’s all about your f’n clients. And what happens to the employee that does the same thing over and over, day in and day out? Business growth, like promotions and raises, comes as a result of overachievement and changing of the routine stuff.

What it’s really like to work for Vlad

Boss
1 Comment

Warning: This is really how our creative process works.

Sometimes the Vlad from Vladville spawns off it’s entire fantasy land of what it’s really like to work for the real me. We’re cool. It took like 50 attempts to write something about how the office is a constant insult festival but I can’t put it in the terms that won’t get us sued. We have both public “Yo momma” jokes for one another as well as hidden stuff that the staff maintains in my absence.. There is the book of Valdisms and the Wiki site titled S#%@ My Vlad Says. I love the people I work with so hopefully it puts this post in proper context.

Few days ago Stephanie asked me to review a few suggestions for a new display board:

“I’ve been playing with a few designs since we’re going to Autotask and ConnectWise and I don’t want to ghettomask the Shockey Monkey section. Can you look over these and give me an idea of what you’d like?”

Now if I had something important to do, I’d probably just defer to her expertise and carry on.

But since I’m stuck on a plane for 5 hours I got nothing better to do than be creative and call out Alex Rogers for locking up a bunch of dudes in a small room and servicing them until they pay to escape.

Rule #1: Always provide more questions than answers..

I know what I like and what I don’t like. I just lack the capability to describe it.

So what I do is stumble around different ideas and hope that the more creative people will come up with what I’m actually after. In this case, the tagline for the trade show display. If you haven’t heard about ExchangeDefender by now you’ve probably been under a rock. What I need to do is give people that know us another reason to come and talk to us at a show.

So I came up with two terrible taglines. They are a mix of jargon and rejected Obama campaign slogans. I almost wrote “Cloud you can believe in.”

displayboard

Rule #2: Always give them more work

This was supposed to be a simple headline for a trade show display.

But while I was brainstorming about it I thought of the next step (see rule #3) of what I would do once someone actually came to talk to me. How does this message transition me into making my pitch. I need to hand someone something, people don’t listen as effectively without holding something in their hands and I don’t want them to grab their cell phone or another distraction immediately after leaving my booth. I want you fumbling with crap for a while until you figure out where to stick all the useless junk that you’ll likely throw out once you get back to your room anyhow. But for that brief moment, you are formulating why you should consider my idea and what to do with it.

So here I am suggesting a flyer. After all, trade show is just a small component of it, there needs to be an explanation and a teaser as well. So she thought she was working on a trade show booth, now she’s working on a flyer as well.

Rule #3: Never make it easy for them to quit

If you just spell out what you want it leaves a lot to interpretation. It also leaves the door wide open to Excuseland – it’s too complex, too expensive and it will take too long to get it done.

Oh yeah?

Well let me draw it for you! I want this to look like this, that like that and oh can you also shoot a f’n rainbow through it?

Rule #4: Prevent Future Assignments

Whenever possible, include a highly inappropriate rap song verse. Today I went with Snoop Dog.

This accomplishes two things. 1) Sigh. I am not asking him anything else. 2) God help me translate this to something that everyone won’t find objectionable.

Conclusion

We’re hiring. Seriously, could you think of a cooler place to work? Smile

Creative process is more an act of negotiating the result than design. You don’t really know what you need to build, you just know the result you wish to accomplish. It’s where talentless people that can’t explain what they want work with talented people that have no idea what the product/service/customer needs and they somehow drunkenly (yes, it’s a word) stumble to a masterpiece.

You should see how we design software.

Not sure what I’m doing right but.. thanks!

Misc, Vladville
4 Comments

Yesterday ExchangeDefender posted the biggest month both on revenue and profits. ExchangeDefender is booming thanks to Essentials ($0.50/user/month), the cloud is taking off with our premium offering that will include Lync (launch in May) and to be honest I’d love nothing more than to sit at home, stay on my diet and train for my Ironman. But instead (woe is me) I have to wake up at 3AM to go on a business trip.

This is somewhat a matter of perspective. Yes, I’d love to sleep in. But…

daltoro

I am going on a one-day trip to Las Vegas. I will be back home in time for dinner tomorrow.

Over the next few hours I get to hang out with a bunch of our partners and figure out what we can do better. I don’t have to work. I don’t have to put up a booth or stand in it for hours.

I’m going to hang out with my Aussie friends that also do a ton of business with us. We’re going out to eat at a place that I hope looks like my garage in a few years. Then we’re going to see “O” at Bellagio. And somewhere along that way we get to figure out how to perfect our business down under.

This is my life.

Whatever the f I’ve done to deserve this.. I wish I knew it so I could do it all the time and never go to sleep.

Whatever it is that causes any of you reading this message to do business with us, thank you. We’re continuing to build kickass products and services and take them to the next level around the world.

Every day is a little bit better than the previous one. Every day I’m glad to open my eyes and go to work. 3AM or 9AM or noon.

I know we don’t say thank you often enough… so whatever it is that I do that you like and follow.. from ExchangeDefender to Shockey Monkey to Looks Cloudy to my Facebook or Twitter… Thank you.

RMM Design Contest & Data

Shockey Monkey
1 Comment

Over the past few months we’ve been running Vlad the Imp Aler survey to find out what you manage, what you consider to be important and what your clients tend to pay attention to when you try to justify your value to them. The goals behind getting such information are two-fold:

1) As ExchangeDefender becomes a more direct part of your solution offering we need to put up meaningful data and reports and

2) As we invest in development of tools and services to manage our own offering we’re going to put as much of that as possible to work for you as well.

Contest_thumbTo sum it up, all ExchangeDefender Security and Hosted Exchange partners will get a free RMM tool to use either on your network or for a marketing activity. But I do want your help with the design and it’s a lot more lucrative than the $10 beer budget 15 of you won for giving us some market intelligence.

There are four prizes.. $1000 for the winner, two $250 prizes for the runners up and a $100 one for something that we really like. The contest is open to anyone in our partner program, whether you’re selling anything or not.

We are looking for two things:

1) Dashboard for the RMM inside Shockey Monkey. This is the area that your techs and staff will have access to in order to get an overview of the current issues.

2) Reporting. This is more tricky – (see below) – We’re after a perfect report to present to the business decision maker or any client in general to explain why they are paying you.

Please take a look at the contest for more info, we will open it up officially later in May once we’ve completed the launch of everything discussed during the quarterly webinar (which you should really, really, really watch btw)

Vlad The Imp Aler Survey

I promised that we would share the results of the survey. To be honest, they were quite surprising to me and I honestly did not expect to see what I saw so I will share it without my commentary first:

RMM alerts: How many are acted on by your staff on a daily basis (responded, escalated, dispatched)
37.7% said: We act on less than 25%

What sort of device do you primarily monitor?
65.8% said: Windows Servers. Less than 1% combined! said Macs, Printers, Switches or mobile devices.

What is the most important feature of your RMM?
58.1% said: Monitoring & Alerting

How do you feel about VNC?
43.4% said: I’d pay for something better for ALL my managed desktops

To be honest, I was also surprised by the tool selection. The partners that I speak to most often are working their way into Labtech or LPI – but the survey said that Kaseya and Zenith still held an overwhelmingly large user base. I was also shocked to see that monitoring and alerting won out because that is definitely not what the RMM guys want to hear – every $ they spend in marketing seems to talk about the really advanced stuff which is seemingly not leveraged a lot. I guess the reality of the “environment” being managed is that clients are on all sorts of hardware and software versions so “scripting” things a lot would almost break even on the efficiency after a while.

The interesting part was that an overwhelming majority of you said you only provide RMM reports through your PSA – which is great news for Shockey Monkey. Originally we only ran this survey to figure out how to structure our reporting and consolidate all the RMMs that are tying into Shockey Monkey – so I feel good that we at least are on the same level as far as expectations go.

Road Forward

Final beta releases of the RMM will be available in May. We still don’t have a name.

It will include VNC by default for free and will have a more advanced remote desktop software for an additional fee if you want all the fancy stuff.

It will only be available for ExchangeDefender partners. It will be free. This is subject to change and I’m really open to feedback as to what this would be worth to you if you’d like to purchase it on a monthly / annual basis as an additional/backup reporting tool. Here is my dilemma: There are already tons of RMMs out there and perhaps there is room for a free/near-free option as well – my commitment is to develop something we can use to manage our growing solution and to give our partner base a free tool to build up sales of both MSP contracts and break & fix hours. Here is what I’m after:

Client: We need someone to manage our network.

Vlad: Great. Here is a proposal, it’s $4,000 / month and ..

Client: Great! Thanks. We need to think about it.

Vlad: Of course, you need to review this carefully and make sure everyone is on board with us becoming your CIO.

Vlad: Now.. in the meantime, as a token of goodwill and appreciation of local business, I’m going to hook you up with something special <sliding the USB drive across the table>. On this drive is our network management software, feel free to install it on your PC and all of your employees PCs. Every day it will send you a summary of all the stuff that is going on with your network that we’d be able to address for you as we manage your environment. You’re too busy and have better things to do than deal with it but it will at least give you an idea of how much better your network could get.

Vlad: Oh and one more thing.. What this tool will also do is give you a realtime look at what your human resources are doing with your IT resources. You can see their desktops, live, and see if they are working or on Facebook. Like myself I’m sure you do rounds in the morning and catch up with everyone, think of this as your daily free/busy calendar and again, another view into how we’re different – we look at giving you total return on your technology investment not just bits and pieces.

Once they install the software it reports to them – and to you. After 30 days, it only reports to you. So if they don’t have a signed contract in hand, you can call them as the issues pop up offering to help them fix it… at a premium rate of course. I don’t think there is a faster way to get those contracts signed and if the saving grace is that the checks are being signed for adhoc visits who are you to turn down money?

So to sum it up.. help me build a better tool that is more useful to you and in return you get something that is free and builds you business or makes you better. We wouldn’t have gotten to this point without our partners and I’m spending more than ever on making my partners more powerful – the better off you are, the better off we are. ExchangeDefender Essentials is killing my competitors and I have you to thank. Our Managed Messaging product came out to incredible reviews and I think it starts putting more money in your pockets faster if it fits your model. The big players are distracted fighting with each other over consumers – and the venture capital backed solutions in the IT space are starting to show you can’t partner and fake your way into long term profitability – you have to innovate and actually build something. My challenge is simple – forget all that drama and let’s focus on hitting the business computing. My value proposition is quite simple: Affordable and designed to help you build volume fast. Help me help you! 🙂

Lumia 900 Windows Phone

Mobility
1 Comment

I’m an iPhone user, it’s my personal cell phone that I use for pictures, Facebook and texting. My work cell phone is an Android and I’m not a big fan of it’s email application or Touchdown – which is my primary purpose for my work phone. So when the Nokia 900 was heralded as the savior of the Windows Phone platform I was really looking forward to replacing my Android with it. I’ll go into details but in the interest of saving you some time here is the synopsis:

Today I returned my Lumia 900. The phone itself is OK and put up against 1-2 year old cell phones, it’s actually quite nice. However, put up against the competition in 2012 and the experience you’d get with any new phone, you’d either have to be an idiot or employed by Microsoft in order to buy one. Almost any other device on the market should be able to shame this device on usability, apps and battery.

Good

Battery Life – It lasted way longer than any Android phone I’ve ever used. It was even better on phone calls.

Task Switching – Probably the best part of the Windows Phone experience, it seemed as if the Windows Desktop experience got ported to the phone and switching from one thing to the next was great. If the copy & paste worked any better I suppose this would be the killer feature.

Keyboard – While arguably better than the iPhone, it’s not even close to what Android and others offer. Compared to older versions of Windows Mobile and Windows Phone, the new keyboard feels smoother, more accurate and more reliable. I don’t think I’ve autocowrecked one word while having the phone 🙂

Bad

Brick feel – Phone feels much heavier and much larger than it appears. You never get that sense of the device disappearing and being immersed in the task as you do on the iPhone or Android. The key positioning and layout on the side / top of the device feels pretty unintuitive.

Swipe all day – Microsoft has tried to position the new OS as a way to get all the information you need right as you turn the phone on. Instead of opening apps up to see updates you could see them right away. Sounds great but that’s not quite how it worked out: I found that the social apps always showed outdated and useless information. For example, my Facebook was great at following people I don’t care about (full stream) but in order to update my status or dive any deeper on other folks timelines requires swipe after swipe after swipe. Almost all other apps worked the exact same way.

Microsoft advantage is barely noticeable – The selling point of using this phone in business (and we’re a Microsoft-powered business) was key, and the OS disappointed on that front. The whole experience feels like you’re messing around with notepad than an Office application.

Ugly

Browser – Somehow, it’s worse than the Android. Almost every site I pulled up rendered the view as if it was running on a 24” screen not a 4” one.

Email – It felt like Outlook was taken over by Pinterest and then half way through decided it should look like a text message.

And the worst part, the reason you shouldn’t even think about this phone: Apps. The selection is terrible. The apps that are there look like trial versions of similar apps available on the iPhone and the Android. This of course is only when they aren’t freezing and crashing.

Summary

I feel too bad for Microsoft to be honest about how terrible this thing is. So I’ll try to be nice. It beats Palm Treo. It’s even better than Windows Phone 6.5. If you work for Microsoft or have to like them because you’re mooching off their ecosystem – you’ll love it – you have no other choice really.

If you’re on Android or iPhone that was built in the past year or two, you will find the upgrade disappointing. If you actually use your smartphone as a smartphone and depend on apps for both business and personal stuff (think photo taking/editing, tracking of your exercise or finances or notes or sports or..) you will be returning your phone as well.

If you’re a gamer.. Well.. I hope you have a nostalgic side for the Atari quality and experience. It was a nice throwback.

If you use your phone as a phone only and barely scratch the surface of the apps, I suppose it’s OK but there are many other phones with better battery, better price, better screen that are lighter, faster and even cheaper. With a 2 year contract the Lumia 900 costs –$50 (courtesy of a fumbled launch / bug) and if that’s the part that appeals to you get ready to be disappointed for the next 2 years.

I could not find one thing – from camera to keyboard to apps to voice quality – that distinguished this phone above and beyond all of it’s competitors. When you considered the Apps (the very reason for buying a phone) and the fact that there are practically none – what is the sense for purchasing the device?

Love

There is still a chance that you’d love this device.

I love my 1975 Corvette Stingray. Despite it’s rust, lack of ABS or airbags I truly enjoy driving it. It has worse gas mileage than my Corvette Z06, it’s slower, it costs more to maintain and more to insure. Yet, I love it. The look, the feel and the noise is thrilling. Now if I could get a ‘75 Stingray with an LS7 engine, ABS, magnetic ride control and I still bought my rusty coffin powered by a LS82.. well, I’d be an idiot.

This is the choice that you have with Windows Phone. You can either get an iPhone and Android device that is far above and beyond where Windows Phone is.. or you can go with your heart instead. You like what you like, can’t argue that.. but apples to apples and android to iPhone to Lumia.. Hope you’ve got a big heart.

Change of Scenery

Vladville
7 Comments

I’m not about to share anything worthwhile. Tomorrow you’ll find out what I’ve been up to for the past year or so, I hope you join us for the webinar at noon. ExchangeDefender as a company has roughly another year of blueprint to execute and truth be told, it won’t need me for it. The business is very mature, not overly exposed to any particular product (we don’t make 90% of our money off one product with venture capital vultures circling our business like so many out there), the people that are in the VP roles have been here for at least 3 years (which is an eternity in the fast paced software business) and I trust just about all of them to run the core business lines and some have already been doing that for a while. I’m very proud of what we’ve built and where we are going and how many folks we’re going to help build their businesses. In a way, it’s the ultimate thanks for helping us build our business.

But this post is really more about me.

I have a billion different ideas on all the cool stuff to do next.

I also have a tremendous amount of resources and free time.

Unfortunately, none of it is easy. None of it will materially or significantly impact the bottom line, at least initially, which in general means I am not going to be very driven to do it. Not that I won’t be super excited about it – but if something blows up or if I find something else that can distract me for a few hours (“Hey Vlad, I have a guy who wants to get rid of his Ducati and I thought it would be cool to build a café racer”) I typically will. So if I stay in my Corse Rosa office at ExchangeDefender, I probably will not do the work at my fullest potential.

Ultimately, a lot of my ideas have a common theme/agenda but I need to draw them up and connect them and explain them in a really simple way (“We kill SPAM for a living”) type of a thing.

I need a change of scenery..

Here is where I ask for the free advice. Considering I typically offer free advice so help a brother out.

Thoreaus_quote_near_his_cabin_site,_Walden_Pond

I’m considering going somewhere for a month and working in a bit of a mental vacuum ala Henry David Thoreau.. Except instead of going to some god forsaken cabin in the woods I want to be near a 4G network, Diet Coke and girls in thong bikinis. Mexico comes to mind but I don’t trust my entrepreneurial side not to start some sort of a drug distribution business with all of your credit cards and stolen identities.

Here is the problem / list of requirements:

1. I want to go somewhere relatively warm. Since it’s almost summer that won’t be hard to find.
2. I want a big city. Ideally, London.
3. The problem with going to UK or Australia is that we do huge amounts of business there and that would create an easy distraction.
4. I’d like something where I could bring my son along – so some sort of American school / camp for him to be around other kids would be great.
5. Considering Hawaii.. but it’s too far behind to stay in touch with the wifey.

Then there are logistical issues. I would need an Internet connection, not necessarily 4G, since I’ll be out for a month I’m sure I can find a place with an ethernet jack. I don’t want to be on the opposite side of the earth from my family.

If you’ve ever taken a break from your professional life of micromanaging your business to focus yourself on what you need to do next in your career… I would very much appreciate any advice or suggestions you may be willing to share.