So where is the IT money going?

IT Business
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Both NY Times and Engadget are very excited about the Dell’s attempt to redo the Mac Air. If this is true that’s relatively interesting development in the right direction:

adamo-truthi

Now, let’s for a moment put aside the fact that I’m a pretty big Dell fanboy.

You see, just today study covering Apple announced that it’s PC market share slipped 0.5%. For a company in the single digit percent market share, half a percent is an awful lot. In a  time when for the first time ever, more notebooks were sold than desktops?

What gives?

Clouds, beautiful clouds.

More people than ever are buying small, underpowered Netbooks. One of the more incredible solutions from Apple is the Macbook Air, the supposed thinnest notebook ever. Without a CD/DVD. Without a bunch of connections. Without a bunch of accessories. The very first device that isn’t shamelessly trying to provide a destkop experience in a smaller laptop form factor.

Who could this possibly appeal to?

Perhaps the people that are no longer looking for a ton of processing power on the desktop. Or the laptop.

Even XP got to extend it’s life.

So again, let’s ask ourselves, what gives?

Let’s review. Microsoft building the cloud. Google building the cloud. Amazon building the cloud. Computer manufacturers building devices that are betting most of the grunt work will be done on the applications and services delivered across the Internet.

About the only person still not convinced this is front and center as a technology development are accounting geeks that are bad at figuring out the costs of running a business. But you know who is good at determining the value of technology?

Folks spending money on IT. What are they buying you ask?

iPhones. Blackberries. Netbooks. Ditching traditional infrastructure for the cloud. Like the software developers building the cloud solutions because the market demands them. Like the IT solution providers that are building solutions around the cloud because the market demands it.

It’s tough out there, right? Goodbye huge up front investments. Goodbye days or months to roll out a solution. Goodbye being chained to the desk. Goodbye expensive business Internet connections – your cell has 3G. Goodbye “migration strategies.” Goodbye business application patching. Goodbye computer guys keeping things running with duct tape. Goodbye complicated migration plans. Goodbye unfair licensing.

Things are different out there. And people are voting with their wallets.

In the IT space we are famous for starting religious wars. Mac vs. PC. XP vs. Vista. To see the level of unity we have between solution providers, solution developers, solution integrators and now computer makers is just incredible. It is a truly remarkable time to be in this business.

Endgame: Part 1

IT Business, OwnWebNow
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As yet another fiscal year comes to a close it’s time to look at the mirror and figure out what business leadership is all about. Hopefully by this time you’ve figured out that it’s all about you and what you do to move your business forward.

This is one of the most critical parts of running a business, the ability to eat the humble pie and admit what you were wrong about, face the disappointments and hope to learn from the mistakes. Most people don’t have the balls guts to do this because if you dig hard enough you’ll find plenty of regrets, even if you’ve had an amazing year. However, if you live to compete then this is about as critical as it gets.

As I asked in the previous post, who manages the leader? Here is the exercise I put myself through each year because… well… it’s as simple as it’s my money on the line, it’s my name on the papers and I’m generally the one doing the apologizing.

Either way, look at 2008 this way: good or bad, you’ve got 7 days to figure out what you didn’t do perfectly so you can avoid the same issues in 2009.

Part 1: The Admission

Part 2: The Promise

Part 3: The Killing Spree

Part 4: The Humble Pie

Part 5: The Community

Part 6: The Wishful thinking

This stuff relies on the premise that you actually care.. Lot’s of people don’t and I suppose that’s just fine. If you think that everything you have is here by the grace of gods will then by all means go pray your problems away.

On the other hand, the first step in overcoming problems is admitting that you actually have problems caused by mistakes you should be able to control.

Nobody is perfect, as you’ll see over the next few days.

Excavating Home Office Space

IT Business
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When I first opened doors to my Atomic Tangerine office in Downtown Orlando I had planned to move most of my home office in there. Long story short, you’d be surprised how quickly office space disappears when you add people to it! So later this  year when the lease expires we’ll be moving to a bigger office in Orlando.

Now, this is part my laziness part poor planning and part unwillingness to look at the stages of my business I’d rather not see again. Like the ghost of IT business marketing past I sat through the old marketing gimics, flyers, registration cards, business card ziplock bags and more unopened software than a flea market warez dealer.

I’ve through out equipment that I recall costing thousands upon thousands of dollars that by today’s standards belongs in the museum. Almost sentimental type of stuff, like the first Cisco wireless AP bridge. Business cards from when I first started my business. Business licenses from 1997.

Though I probably need to spend one more weekend back there to disassemble all the crap and throw away all my books that I will never need to reference again, I’m pretty confident that I will now at least have some place other than my couch to work from. TV lineups are a bitch.

So who cares, right?

Well, there is a point in all this. The point is that there is no such thing as a “I don’t have a time to run a business” if you intend to survive. There is only deferral, letting things pile up until you’re forced to waste far more time, energy and effort to compensate for what you should be doing all along.

As 2008 comes to a close, what have you let just slide this year that you can fix and get straightened out over the next week and a half?

Something Constructive – Part II

IT Business, IT Culture
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I’ve been on the road this past week working on the business and trying to finalize 2009 plans and see how everything is moving. Most of my close partners have my cell phone number and are familiar with the DFWVF policy (where I don’t deal with internal issues at all on Friday’s and just focus on the big picture and our efforts, Footnote #1) and occasionally hit me up on the cell phone.

Yesterday I got a call from a partner of mine (Footnote #2) who opened up with:

“I love you like a brother I never had Vlad, but your blog is killing me.”

Not the usual kind of feedback I get about Vladville, folks either tend to unsubscribe or just love the Vladville act. After all, this is not really your neutral-observer, light-hearted, cheerleader type of a place. It is a honest look at what we’re doing (be it at OWN or industry in general) so you’re  either taking objection to the issues or to the outcome/reality of our business. So, what’s killing you about Vladville?

“Well, it just seems like I can’t catch a break anymore. Everyone is down, afraid, closing down, downsizing, hiding, not returning calls, not sending xmas cards, opting to DIY or go direct. It just seems the more effort I put in to do the right thing, the less of a return I get.”

Well, that doesn’t sound quite right. Are you up on the year? Down on the year? What are you changing in 2009? What is your profitability margin on sevices? How many marketing events have you held? How much marketing to the existing client base? Which new partnerships have you started? Anything in the pipeline?

There is a little trick to how I do this. I also put my own people through it. The tone you dish this stuff out in gets faster as you go along, that way it doesn’t seem like a critical put-you-on-the-spot assault, it’s supposed to hit the person from all angles and see which answer they answer the first so you can gauge roughly what is on their mind and the real reason they are talking to you. The answer somewhat doesn’t matter, but it helps establish the start of the conversation and let the person open up about what is going (not not going) on.

Business is good, we’re up on the year, more customers, more revenue….

Vlad: Great, so what’s on deck for 2009?

Pretty much more of the same..

Vlad: I thought you said things are disappointing?

Well, yeah, I am struggling with the….

Vlad: So things are not going well and you’re doing nothing to change it?

Well, umm, no.. I want to I’m just so damn busy

Vlad: Billable work?

Here and there but it’s the holidays and..

Vlad: And….? You needed some extra time to decorate the tree?

Well no, I’m just all over the place with the ad-hoc stuff and nothing really meaningful. I am taking all we can get our hands on.

Vlad: That’s where you lost da ball game, bro…

There are two takeaways from the above conversation that I didn’t even have to point back to him. First, if things aren’t doing well and you are doing nothing to change them then no change will come. Second, if you don’t like where you are and what you are doing then doing more of the same is like digging a deeper hole because that is all you’re comfortable doing while fully aware that you’ll eventually be so deep in it that you’ll never be able to get out.

The big picture to this issue is the inability to strike the balance between the operations and management of the business. People get so vested in what they do that it becomes a compulsion from which they cannot escape even if they wanted to.

Who manages you? Who oversees and guides the guy actually running the company? Who points out that your efforts are inadequate, who scores you and more importantly what are penalties for failing to meet the projections?

Most people I talk to don’t have the answer to the above, or their responses are arbitrary guesses at best. The only conclusion to that unfortunate situation is that the person is not fit to be an entrepreneur or creative type, but more suitable for a job. The ugly truth is that there is no answer or a guideline to fix the above, no book or self-help guide, you are either a motivated self-starter that takes full control over your business or you are a reactionary, direction-taking-following employee. And there is nothing wrong with either of the two, it’s just that some people need help finding where they would be happiest.

We are dealing with the forced maturity of our business. Mommy Demand and Daddy Techinvestment have forced a lot of people out of the house and onto the street and the kid needs to learn how to take care of himself. No more business development funds (allowance), no more hand-me-downs (easy loans) and no more being paid for chores (business leads solely based on networking and referrals).  It’s big boy time and you gotta get a job (market for leads), pay the rent (office, software, hardware, employees) and work on your career (training, variety of services, long-term positioning in the field and community).

Think back when you were 18, 19 and 20. Remember talking to the kids that had no idea what they were going to do after high school? Remember the ones that knew exactly what they wanted and went after it even if it meant another 8 years of school? Think of your business in the same light, do you know what you want and are you willing to work for it? Or are you just taking it as it comes along, taking it easy and betting this whole negativity and millions of job losses are just media-driven frenzy stories that everything will just bounce back from?

Footnote #1: The whole meditation idea I got from Karl’s Relax Focus Succeed book. One day a week I don’t do my job, I just try to observe what is going on around me and what I/we aren’t doing right and could do better (I don’t jump to actually fix it right away, as failures tend to be chained to other problems that I am not aware of)

Footnote #2: Towards the end of the call the guy admitted he wasn’t doing anything because he was paralyzed with fear that changing his current MO would put his business in more uncertainty than he was comfortable so was just going to reduce his client base and get a part time job with his largest client.

If mind was a drug I’d sell it by the…

Deals
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abc_gma_boy_sign_080208_msBook. If you are seeing difficult times ahead you have to step your game up. Don’t end up on the corner like Paco, get your learn on.

Erick is doing a 50% sale. Ends next week so hit it today.

IT Service Delivery book is by far the best one you can get regardless of where you are in business. I never read his sales book to be honest, but the IT Service Delivery one breaks down delivery across four different business models and it ought to be your xmas assignment to complete it. I made my monkeys read it.

So is SBS 2008 dead?

Uncategorized
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You guys read way too much into my postings.

For the record, I never said that SBS 2008 is dead. I did however say that the business model that exists around solely deploying and configuring an SBS network (be it 2003, or 2008 or even a Linux powered SOHO/SMB shop) is no longer a viable way to stay in business. Many of your garden variety SBSers came to the party because they were workstation or network geeks to begin with and with the help of the community and properly designed SMB product started rolling out servers.

Some remained there. Now they are either unemployed or working for $40K a year. Never underestimate just how much work is needed, even at $85-$100/hr to generate a decent salary. Those that took their lifestyle over their profession and didn’t train, expand, hire, specialize and expand offerings and lived simply on the endless demand for technology are now making their first sales, marketing and HR efforts and doing so with the tools that are only good in a market with a ton of demand and little skilled supply. You know the pitch: “Nobody knows how good you are before they hire you” which works to get your foot in the door. But when people cut down their IT funds, try to do more on their own, refuse to sign long term managed services contracts and try to haggle down on the cost of the services you are already providing because the very solution you brought into their business is now offering to undercut you?

But.. but.. but.. I’m a trusted advisor. Yeah. But times are tough and we’ve had to let go of a few people and we love you but we need to stay in business.

This is the kind of a thing you need to start thinking about before it happens. Like when all the banks failed. Like when the media started covering businesses, plants and sales falling to the oblivion. Like when Microsoft raised it’s middle finger to all it’s partners at WPC 2007 and then raised both middle fingers in the air at WPC 2008 and told us all they will compete with us directly. When Dell went after the MSPs and started undercutting their partners, jacking their deals and trying to push their services directly to the customer?

You see, when businesses are doing really well they are busy and are willing to do what it takes to get through obstacles quickly so they can go about their business. This involves outsourcing, building, investing, contracts, additional tools and spending money to make money.  

When things start to shrink the mindset changes, completely.

What can you learn from all this…

Well, for one, that planning and running a sound business is not a function of your convenience or lifestyle preference or inability or unwillingness to run a business. You are either seriously running your business and all aspects it entails – from reading business journals to studying the history to understanding global trends to monitoring your competitors activity and copying the successful business models. In ALL areas of the business – not just your ability to print a business card and send a SPAM mailer. You are in business first, an IT person second. If you disagree with that, look for a job.

Second, that Microsoft really messed up the timing to flip off all it’s partners and release an infrastructure product less than a week before saying that they will target the same audience with a product partners will have no play in. Oh, and the economy thing.

Third, that Microsoft – through its tradition of lopsided history of being both channel focused and anticompetitive monopoly being prosecuted and monitored on all continents – created the same quagmire they have in the enterprise down here in the SMB market. Through their actions they have lost the VAR loyalty that took years to build and the savvy (or shall I say only) remaining VARs are in a strong position and don’t see Microsoft or SBS for that matter as anything other than raw infrastructure components to deliver solutions on. Microsoft’s sales pitch has always been “Just Microsoft, ALL Microsoft” where the product in the box was all you needed, and the partners did the dirty job of getting it all to work. The savvy ones built solutions on top of it to the point that the underlying features of the new Microsoft releases don’t quite matter – the management of whats there matters – so the hero of the day is the IT company that mitigated the huge Internet Explorer hole the day it was announced, before it hit all the news.

Think about it this way though – let’s say you built a CRM or business automation process on top of SBS – your check comes in every month that the pile keeps on functioning and driving the business. What is your incentive to give Microsoft money? What is your incentive to spend hours upon hours of project work, which may not pan out in the best way possible, to upgrade what is essentially the guts of the real solution seen by your clients. That is why SBS 2008 isn’t being taken up, the remaining IT companies are headed by smart people that have seen this one coming.

This isn’t bragging, this isn’t gloating, this isn’t picking. This is the documentation of the IT business reality that we have in the SMB sector, so those of us that are thriving today don’t stop for a second to pound our chest about just how great and awesome we are – we need to look at the failures as much as we focus on success so we don’t end up in the same unfortunate spot others are in right now.

The tide is ALWAYS rising.

Finally, to answer your question directly. Is SBS 2008 dead? No. It’s just that Microsoft’s story no longer matters, it’s all about how the solution provider delivers the solution that address direct (and highly painful) problems not what Microsoft wants people to adapt to.

Something Constructive

Uncategorized
3 Comments

In the past, I’d get pissed off at people trying to knock a chip off my shoulder. These days, all I can do is laugh and try to write a blog post while sounding out each word like Andrew Dice Clay. From the drowning well of misfortunate consultants:

Instead of gloating, why don’t you do something constructive and tell us stragglers how to improve our business?

Gloating, eh? Sorry, I don’t see it that way. Let’s review some facts: I don’t have a conference to pitch. I don’t have a book or a seminar to sign you up for. I don’t have a peer group that you need to join. So as you can tell, I have little incentive to blow smoke up your butt and gloss over the things that are going wrong. About all I have is the OWN Partner Program and if you’ve offended by Vladville then stay the heck away from it. Google anti-marketing.

So let’s check the score, for those of you looking up at the board in the 4th quarter – this blog has been here for over three years with daily (sometimes more, sometimes less) updates on the technology, business ideas and concepts. They are here, in the open, for your review. If you choose to use them, more power to you. If you choose to ignore them, your call. It’s not a get-rich-quick scheme….

So much for being constructive. I’ve been outlining things for years, getting in heated arguments with the newsgroup riffraff, meeting people and speaking at conferences… and just about every step of the way had more objections about how people like me have no idea what the “real” SMB needs are. You know who you are.

Microsoft will never compete with us, they need us to sell their servers….

We build, support and manage SBS networks…….

We are trying to transition to managed services, but it’s going a little slow……

I love all the resources but I don’t have the time to follow it all so I can run my business intelligently, why can’t someone just dumb this down for me so I can run a retarded business that can fail at the first insurmountable obstacle…….

Your blog posts are so long, you should annotate your podcasts so I can just fast forward to the parts I want to see, I don’t have to read the entire book I just need the jist of it, real men don’t read manuals, my customers would never trust hosting.

You know who you are.

But guess what, it’s almost 2009, it’s cold out and the sophisticated IT providers that designed a layered business are now kicking ass. The bigger you are, the better you are doing. Size is not an exceptional indicator or obstructionist of success, I know a lot of one man shops who have kept their payroll slim and down right abused OnForce and the homeless computer fixer guys: “Clean your spyware for a penny, governor?” And now the stuff that I’ve been talking about for over a year as a clear and present trend in the IT space takes hold and you don’t want to hear how well that’s going? You’ve ignored it until yesterday and now you want to blame someone else for your misfortunes?

ExchangeDefender, one of the biggest content security networks on the planet and by far the dominant one in the SMB, has signed up a grand total of 1 SBS 2008 client (5 seats) and 0 EBS clients in over a month since their release. Yep, we track that too. My buddy Allen Miller from Cincinnati signed them up last week.

Look at the past 3 posts. When what you are doing isn’t producing desired results you change your business plan or you quit. Go read The Dip by Seth Godin.

If you are looking at me for constructive blog posts feel free to stroll through over three years of Vladville. Look at my friends Wayne Small, Susan Bradley… yeah, I know, she blogs a lot and you’re too busy blaming others for your misfortunes.

Grow the F up. Or face monster.com..

Hickory, Dickory, Dock….. OH!

As the world turns…

IT Business
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I’m writing this blog post at about 25,000 ft in a half empty plane heading to Dallas for a company party. With a ticket I bought yesterday, with a hotel and car rental for well under $500. Last year I would have paid that much for the flight alone. My biggest concern this year? Where to take my growing team in Orlando for the Xmas party.

I’m reading the latest BusinessWeek article (p. 64) titled: “The recession: What Top CEOs Are Thinking” and much like the rest of the magazine, it’s full of doom and gloom. One of the interesting questions is “What will it take to get the economy going again?” Here is what Dennis Dammerman, Former GE Vice Chairman has to say:

We’ve got to get consumers and business spending again. I think we’ve proved over the years that investment tax credits and faster depreciation increase equipment spending. For consumers, confidence is key. And while I don’t agree with much of what Barack Obama wants to do, I think that for a great chunk of our consuming public, he has improved that confidence. I hope this enthusiasm doesn’t die.

<randombs>This is one of the arguments I frequently have with my business friends when it comes to the chicken-egg conundrum. Does business investment in technology and solutions create jobs which increase employment, salaries and discretionary spending of the employees improve the economy? Or does the tax refund and economic incentive program put the money in the hands of consumers around which businesses spring up to collect the money and churn? Most business owners prefer to serve the demand for products and services because it’s far easier than creativity and funds that are required to generate the sense of need for the product! There is a huge difference between the two and it’s important to realize it because it drastically changes the type of a business you run and how you sort your priorities. Does most of your money go into advertising or R&D?</randombs>

For over a year now, many of my close friends and I had this long running argument about the economic downturn which has become a recession which is now heading for a depression. Those who chose to ignore it or not play a part in it are now suffering or have long shut their doors. Let me be clear on one thing: You don’t have the benefit of ignoring the markets. You can choose to believe that the economy is doing fine and pursue your direction of building a quality business that deserves a premium rate and can effectively market the benefits of your company over another. You can also choose to believe that economy is doing poorly and you focus on building a cost competitive business that can generate volume over slimmer profit margins.

What you cannot afford to do is to do nothing. Your ability to serve your market is contingent on that markets existence. Turn on the TV and you will see specific industries bitching and moaning about their prospects because their market virtually vanished due to the circumstances out of their control. Those who saw the signs and responded are now thriving and will emerge much stronger when and if the economic outlook becomes more positive.

What am I doing?

Around the middle of this year we had no choice but to discontinue several of the high margin products because our data center providers were running at capacity and the space utilization and power cost continued to skyrocket. With space and power at a premium there is no way to build cost-effective solutions, so you focus on being the best.

What a difference a few months make. The other day I was offered a 3 year contract from a major bandwidth provider for bandwidth at $5.80/Mbit. Data centers which previously housed companies that embraced riffraff are now gone and there is suddenly a deal to be made. Quality hardware is cheaper than ever and the companies that specialize in equipment salvage and off-lease gear have warehouses nearly packed. Not to mention that the last thing Dell wants is to spend more on shipping the off-lease equipment that’s about to be sent to them – Can we make a deal?

Now only if I had some expertise designing large-scale IT infrastructure…  Wait a minute!!! I did see a tweetie bird!

My point is..

That entrepreneurial jackasses do not see up and down economic cycles, they see the opportunity to create a business model that serves new found demand. The reason OWN has continued to skyrocket is because our solutions are built with the things people really want but don’t necessarily want to pay for it and build on their own.

I see 2009 developing a new market, the hagglers market. No middle man, no compromise, no bundles and no contracts. Just hit my card and let me get back to my business. Our business plan for 2009 was finalized last week and we are aiming to launch 4 new products in 2009 (one per quarter) that fill the demand on the extremely price conscious segment of the midmarket. The midmarket is ripe for services and we’ve shaken that tree all year long enough to notice that there is a polarization of sorts – high service and utilization vs. low cost self-service model.

Until now, we haven’t had a good answer for the bargain hunters and hagglers. Now we will. What about SMB? Frankly, we expect that to continue going downhill as there are less fish in the pond but also less, savvy fishers.

Every day I field calls from people who have a ton of demand and are just trying to fill it. My job is to come up with the solutions that answer that demand, and in 2009 I will have another company that is a damn near opposite of the one I have today. I do not believe one will erode the other as the markets self-identify the solutions built for them. Whatever they choose, it will lead to more money for me and more leads for my partners. And an MBA for my monkeys. And a Corvette ZR1 in every color 😉

If you have any ideas given the above, you know where to find me and how to work with US.

To the great white north….

OwnWebNow
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Craig-Mountie Please kindly move the polar bear, igloo and Celine Dion aboot 19″ to the left, Own Web Now is now in Canada:

  1. $10 / Exchange 2007 + SharePoint 2007 with 10GB storage.
  2. $1 / GB for Offsite Backup storage powered by AhSay.
  3. Web hosting, name services, SQL, etc.

So for all those of you that were afraid of the Patriot Act and our evil government touching your Brian Adams collection…. fear no more. We are now in Montreal, Toronto and have firm plans to expand our contract for Vancouver.

This is now the third country with native OWN enterprise-grade offsite backups, fifth native Exchange deployment and addresses all but one globalization objective we’ve set for 2008. Keeping our pricing globally I think makes a pretty significant statement when it comes to our dedication to our partners and the reliability of our network.

When can you get it? Today! Helllllllllloooo Canada!

Pursuit of Flaw – Part 2

IT Business
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Previous post was about the importance of change in the survival of enterprise.

But the last few months in America have been the celebration or at least massive reinforcement of failed business plans. From the banking and financing failures all the way to the auto industry bailouts and power corruption we are parading the panic of not being able to admit that things as they are do not compete.

So instead of changing… we’re just going to pour more money into something that failed and expecting it to change? How?

You know what I am really surprised at? That nobody from the newspaper and magazine industry has come up to ask for a bailout. The industry that has suffered the most by far has been the specialized and “breaking news” coverage a day or a week or at times a month later. Turns out here are better, more trusted, more enjoyable and more timely way to get information, even with a lot more variety. Even in our little SMB space, the trade rag has jumped the shark and been reduced to a few pages of ads coated in some self promotion (I guess that’s all that’s left when you take out Microsoft whoring) and that’s the one that hasn’t all but disappeared.

Are we seeing any of these industries making significant changes? When you look at it, most of the newspapers and magazines aren’t designed to spread information and provoke you to think (like Harvard Business Review for example) but to provide the bare minimum of relevant coverage to whore out as many pages to the advertisers as possible. The same hit that the newspapers got from the web is now being felt by the online media. Let’s face it, when you lose touch with your audience and only look at your ad revenues and focus on maximizing it instead of serving your audience…. what happens to your audience?

Same goes for the banking and credit industry.

Same goes for the auto and transportation industry.

They have lost their touch with the people and the consumers of their products. As a result, their products have started to suck and put more distance between their clients needs – there is no better example of this than US Airways noting that it will now charge it’s passengers for water! As Jay Leno mentioned last night: “the oxygen masks are now coin operated.”

You cannot resurrect bad ideas with more money.’

Sometimes though, it’s more comfortable to prolong the pain than to come to terms with failure/death. Every year, every December, every company needs to have a honest look at itself and its numbers and find out what to do with it’s disappointments.