Shockey Monkey 2.1 Upgrade This Weekend

Just a courtesy update on what’s going on at the House of Monkey: This weekend we are rolling out an upgrade version 2.1 which has some significant changes in it that you might want to be aware of:

• Import/Export functionality for the entire database. We are exporting data in an XML-based format and allowing direct import. So if something in the database isn’t quite up to your liking and you wish to adjust it you’ll be able to with any XML editor available.
• Reporting. The new reporting engine is online and provides Executive Report, Open Support Request Summary, Support Request Detail Summary, Billable Time Summary and Employee Timesheet Summary. These are designed with business in mind, not a braindead paper killer in mind. Each is intended for a specific purpose and specific personnel – some are for clients, some are for you, some are for your workers and some are for the accountant. These templates are granular and FAST so you can opt to select anything you want included in the report at the time it is rendered – and the speed at which it renders them is pretty phenomenal too.
• Accounting. Revised accounting to allow for granular ticket billing. This way if a ticket is spread over multiple billing periods it’s updates can be billed over multiple invoices. Good for projects or people that want to get paid NOW. Accounting also brings the timesheet summary (so you know how much to pay your staff and your contractors)
• Upgraded E-mail Connector. Email connector now allows for the full communication through email only without logging into the portal at all. You’d have to be suicidal to enable this but it was demanded a lot so here it is.

Bug fixes: rounding functions now work properly, email notifications have been fixed as well as the time zone mess. Issues with the disable user functions have been fixed as well as a service creation system.

Next on the schedule is the web service API and enhancements to calendars and tasks in the portal. We are still looking for the invoice syntax for Office Accounting to enable direct imports of accounting data into Office Accounting. If anyone has that available please let me know.

P.S. We are down to the last 200 portals to activate, so if you aren’t in this you will be in over the weekend.