Category Archives: SMB

Karl’s Managed Superblog

IT Business, SMB
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There are very few blogs and even forums I can recommend to people that are looking to get into the managed services. Having seen Erick’s MSP Bootcamp I’m pretty convinced that if thats the strategy you’ve selected, Erick’s stuff will pay … Continue reading

Microsoft Loses the #1 Spot

IT Business, Microsoft, SMB
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If you’ve been following the vibes around the SMB partner community you already know: Microsoft has lost their spot as the most partner-antagonistic company in the world. Ironically enough, they lost it to Dell. Over the past ten years, Microsoft … Continue reading

Guide to Not Reaching Important People: Phone

IT Business, SMB
2 Comments

If I find myself writing another one of these “basic business etiquette” posts I think I’m going to go write some teenage girl self help book because the attitudes some folks have in business seem more like preteen rages against … Continue reading

ResponsePoint visits Vladville

Mobility, SMB
4 Comments

I just got the news from Microsoft’s Jeff Smith that Response Point VoIP system for SMB will be making a visit to Vladville. This is why you go to places like WWPC, I mentioned when they released it and where I … Continue reading

Humble Marketing Tips from a Handyman

SMB
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I wrote about this (and how it came up) on my personal blog but I felt it was perhaps also appropriate to share it with the business crowd on this blog. A long time ago Karl wrote a post, that … Continue reading

Change of leadershipin Orlando

IT Culture, OwnWebNow, SMB
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Last weeks Orlando ITPRO meeting has been one of the best ones I’ve ever attended; it was also bittersweet because I was handing over the reigns of the group to the new folks but we made a heck of a party out … Continue reading

Some Thoughts on SBSC by Vijay

Friends, IT Business, SMB
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I know how alergic you are to clickthroughs so I’ve reprinted the whole article Vijay wrote because its perhaps the finest piece of social/business reflection on what it is most of us do. If you are moved to respond please … Continue reading

Are you going to SMB Nation?

Events, IT Business, SMB
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No. Of course not. If you’d like to know why, read below… Everyone seems to be asking if I’m going. After last years sales festival everyone seems to be trying to figure out if Dana and Arlin are really going … Continue reading

Vlad’s School of Customer Service: Callbacks and Voicemail

IT Business, SMB, Vladville
8 Comments

One of the joys of business travel is the mandatory trackback week that happens when you make it back to the office. If you’re lucky, someone has listened to your messages and written down the people to call back. If … Continue reading

How can I contribute to the community?

IT Culture, SMB
14 Comments

It’s been a few days since I wrote the article about the disappearance of the free community resources. The article has generated a lot of positive commentary (ok) but it has also caused a lot of people to identify themselves … Continue reading